Customer DNS Setup Guide

Customer Dns Setup Guide – Root Domain (apex) Support

How to Connect Your Root Domain (Apex) and www Subdomain

This guide explains how to connect your domain (for example, abc.com) to our platform so that:

• www.abc.com hosts your website on our SaaS platform

• abc.com (root / apex domain) automatically redirects to www.abc.com

• All traffic is secured with HTTPS

• No certificates or advanced DNS knowledge are required

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✅ What You Will Achieve

After completing this guide:

• Visitors can access your site via abc.com or www.abc.com

• The root domain (abc.com) will automatically redirect to https://www.abc.com

• SEO and user experience are fully preserved

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📌 Overview of Required DNS Records

You will configure two DNS records:

Domain	Record Type	Purpose
www.abc.com	CNAME	Connects your website to our platform
abc.com	A	Redirects root domain visitors to www.abc.com

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Step 1 – Connect Your www Subdomain (Required)

This step connects your website to our SaaS platform.

DNS Record to Add

Type:   CNAME
Name:   www
Value:  <your-platform-hostname>
TTL:    Auto / Default

🔹 The platform hostname will be shown in your dashboard.

Example

www.abc.com → customer-123.platform-domain.com

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Step 2 – Connect Your Root Domain (Recommended)

DNS standards do not allow root domains to use CNAME records. To support this safely, we use a redirect service.

DNS Record to Add

Type:   A
Name:   @   (or leave blank, depending on provider)
Value:  <our redirect IP address>
TTL:    Auto / Default

🔹 The redirect IP address will be shown in your dashboard.

What This Does

• Allows visitors to access abc.com

• Automatically redirects them to https://www.abc.com

• Works with HTTPS and modern browsers

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🔐 HTTPS & Security

You do not need to upload or manage SSL certificates.

We automatically:

• Issue HTTPS certificates for your root domain

• Renew certificates before expiration

• Enforce secure redirects

This process is fully automated and requires no action from you.

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⏱ DNS Propagation

DNS changes may take some time to become active.

• Typical time: 5–30 minutes

• In rare cases: up to 24 hours

Your dashboard will automatically detect when the setup is complete.

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✅ How to Verify

Once DNS propagation is complete:

• Visit: https://www.abc.com → Your website loads

• Visit: https://abc.com → Redirects to https://www.abc.com

If both work, your setup is complete 🎉

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❓ Frequently Asked Questions

Why can’t the root domain use a CNAME?

This is a technical limitation of the DNS standard. All major platforms use redirects to support root domains.

Will this affect SEO?

No. We use a 301 permanent redirect, which is SEO-safe and recommended by search engines.

Can I skip the root domain setup?

Yes. Your site will still work perfectly on www.abc.com . The root domain setup is optional but recommended.

Does this work with any DNS provider?

Yes. GoDaddy, Namecheap, Cloudflare, Route53, Google Domains, and others are all supported.

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🆘 Need Help?

If you have any issues:

• Double-check the DNS values

• Wait for DNS propagation

• Contact our support team with your domain name

We’re happy to help you get connected quickly.

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You’re all set!

Once both records are in place, your domain will work seamlessly with our platform.